Refunds for digital services on ZONE

This Refund Policy explains when a refund may be available for digital purchases on ZONE Social (zonesocial.app). The primary paid offering described on our Pricing page is the Promotion Boost: a one-time digital service that promotes one selected post inside ZONE for a fixed duration. Payments, when enabled, are processed by our payment partner (for example Paddle).

We aim to review complete refund requests within approximately 2-5 business days. This is an operational target only and is not a guarantee. If a refund is approved, your payment provider or bank may need additional business days before the credit appears on your statement.

1. What you are buying

Promotion Boost is a one-time digital service. It places promotional visibility on one selected post inside ZONE Social for the purchased duration.

It is an in-app promotional placement only. ZONE does not sell followers, likes, or views, and does not guarantee reach, engagement, or any specific results.

Completing a purchase means you understand you are buying a digital service, not a physical product.

2. When promotion duration starts

After successful payment, some promotions may still require moderation approval before they become active.

The purchased promotion duration starts when the promotion becomes active - not merely when payment is submitted.

If a request is rejected for content or policy reasons after payment, contact support@zonesocial.app. Eligibility for a refund follows this policy and applicable law.

3. How to request a refund

1. Email support@zonesocial.app with the subject line "Refund request".

2. Include: the email on your receipt, approximate purchase date and time, order or receipt reference (if available), the product purchased (for example which Boost duration), and a short description of the issue.

3. We review complete requests and reply by email. Incomplete requests may be delayed until we can verify the purchase.

4. If approved, the refund is returned to the original payment method when possible through our payment provider.

4. When a refund may be available

We may approve a refund or credit in good faith when, for example:

• You were charged twice for the same purchase, or charged an incorrect amount.

• Payment succeeded, but the promotion never started or never became active because of a verifiable technical issue on ZONE's side, and we cannot reasonably restore the service.

• The purchased digital service failed to activate or deliver because of a verifiable technical issue on ZONE's side, and we cannot reasonably restore the service.

• A mandatory consumer-protection law or payment-network rule requires a refund.

Please request promptly and include the details listed in section 3. Approval is case-by-case and is not automatic.

5. When refunds are generally not available

Unless required by applicable law, refunds are generally not available when:

• The promotion has already started or finished (the digital service was delivered as described).

• You changed your mind after purchase, or after the service started.

• Views, reach, engagement, likes, followers, or business results did not meet personal expectations. Boosts do not guarantee outcomes.

• The post was rejected, removed, or denied promotion because it violated ZONE's Terms, Community Guidelines, or other content policies.

• The issue came from incorrect account details, or from device or network problems outside ZONE's control.

• A promotional or discounted offer was marked non-refundable at checkout (when allowed by law).

6. Cancellation of paid Boosts

Before activation: contact support@zonesocial.app as soon as possible if you need help with an unused purchase. Eligibility still follows this policy and applicable law.

After a Boost has started or finished: it generally cannot be cancelled for a refund solely because you changed your mind, except where this policy, our payment partner's rules, or applicable law require otherwise.

7. Review and processing time

Complete refund requests: we aim to review within approximately 2-5 business days. This is an operational target only and may take longer depending on volume and verification needs.

Approved refunds: returned to the original payment method when possible. Banks, card issuers, and payment providers often need several additional business days before the credit appears on your statement.

Timing can vary by payment provider and your financial institution. ZONE does not control bank processing times.

8. Related policies and contact

Pricing: https://www.zonesocial.app/pricing

Community Guidelines: https://www.zonesocial.app/community-guidelines

For billing or refund questions, email support@zonesocial.app. Use subject "Refund request" for refunds, or "Billing help" for other payment questions.